Refund & Cancellation Policy
1. Introduction
This Refund and Cancellation Policy outlines the terms under which Intelliversetech Ltd provides refunds or accepts project cancellations for digital services.
2. Nature of Services
All services provided by Intelliversetech Ltd are custom digital services including website development, mobile application development, UI/UX design, and digital marketing solutions.
3. Project-Based Work
Due to the custom nature of software development services, refunds are generally not available once development work has started or project deliverables have been shared with the client.
4. Milestone Payments
Many projects are divided into milestones. If a project is cancelled before a milestone begins, a partial refund may be considered depending on the work already completed.
5. Consultation Services
Consultation or hourly technical services are non-refundable once the consultation session has been completed.
6. Client Responsibilities
Clients are responsible for providing accurate project requirements and timely feedback. Delays caused by missing client input may affect refund eligibility.
7. Cancellation Requests
Cancellation requests must be submitted in writing via email. Each request will be reviewed by Intelliversetech Ltd based on the current stage of the project.
8. Processing Refunds
If a refund is approved, it will be processed using the original payment method within a reasonable timeframe.
9. Policy Updates
Intelliversetech Ltd reserves the right to update or modify this Refund Policy at any time. Updates will be published on this page.
10. Contact Information
For refund or cancellation inquiries, please contact us at info@intelliversetech.com.